Customs Policy and Shipping Restrictions

SHIPPING RESTRICTIONS

Currently, we are unable to ship to any PO Box, military, protected area/location, non-service areas and certain countries with minimal diplomatic ties with Pakistan. Shipping charges for failure of attempted delivery to such areas will be borne by the buyer.

Please note that we are unable to publish all the restrictive measures imposed by your country of delivery as this is dependent on your country’s customs and restrictions.

CUSTOMS AND TAXES

Before making any purchase, we encourage you to check with your local customs on their regulations. You might want to ask about the restriction on:

• Any limit on the quantity to import the items.
• Any limit on the value to import the items.
• Restrictions to the material that you are interested to purchase.
• Tax and duties you need to incur for importing the items.

 

If for some reason, there are any items that cannot be exported and/or imported into your choice of delivery destination, you might still be able to checkout and pay for the items to be delivered. In such cases, the shipper bears the responsibilities to ship the items due to non-delivery e.g. shipping charges incurred to and fro for sending to the intended delivery destination, and for the intended delivery destination to return the goods to wearego.com will be borne by the buyer.

 

UNDELIVERABLE PACKAGES

Wearego.com believes all our online shoppers are responsible shoppers and have a strong support and interest in our fashion products. However, due to negligence and irresponsible acts from a minority of shoppers, our delivery agents may deem a package undeliverable for one of the following reasons. Under such circumstances, customer is responsible to pay for ALL incurred taxes and the shipping charges for attempted delivery and the returned shipping charges. Refunds after deduction for the chargeable shipping charges and taxes shall then be returned to the credit card used for the purchase. This check is to stress the importance of accurate delivery information.

What happens if an incorrect address is provided for the delivery?

 

If the address is incorrect or outdated, the package will be returned to us by the delivery agent or the unintended recipient. Please check your address carefully when placing a new order. Please also take note of the country in the provided shipping address field. To remove an outdated or incorrect address from your account, please log on to your online account.

If no one is available at the delivery address to receive the products, the delivery agent will leave an “unable to deliver” note at the address or “a phone call” from either EGO or courier partner and the recipient should follow the instructions on that note/call to arrange redelivery of the products.

How is the delivery processed?

 

Most of our delivery agents make two attempts to deliver a parcel and they might require a signature upon delivery of parcel. It is generally up to the delivery agent’s discretion to determine whether a signature is required. The delivery agents will attempt to contact the recipient at the given contact number to rearrange a delivery. However, this may be unsuccessful if the contact number is unreachable. Please indicate country code and area code clearly when placing an order. If the recipient failed to receive the package after the delivery agent’s delivery attempts, the package will be returned to us.

What should I take note of when the order is intended as a gift?

If a recipient is not expecting a gift, they may refuse the package if they believe it was sent to them in error. You may wish to let the recipient know that a surprise is on the way. Undeliverable package charges will be borne by the buyer.

 

DELIVERY DATES

Is there a guaranteed date which I can receive my order on time?

 

Currently, we are unable to guarantee a delivery date. The delivery period is subjected to payment authorization, fraud screening and availability of stocks. On some occasions, we may request for some forms of payment verification or source for the best available piece within our storage locations in order to fulfil your shipment. If you need to receive the items urgently, we suggest you to contact cs@wearego.com. We will try our utmost to place your order on priority.